Friday, July 31, 2009

Note on Blog Subscriptions for Think Splendid

If you've opted to subscribe to Think Splendid via email, you'll receive a confirmation email before your subscription is activated.  This is to make sure that you really want to read all of my witty and insightful musings (and I'm sure you do) and that I'm not signing everyone up myself just to spam them.

There are several people who have signed up but haven't opted in through the email link yet, so if you're wondering why you aren't receiving the blog updates, check your spam folder for the activation email. I can only see who has signed up; I don't have the ability to activate the subscriptions myself. 

If you'd like to subscribe and haven't yet, you can subscribe in a reader here or subscribe via email here.

Thursday, July 30, 2009

Engage!09 The Encore Announced

Yesterday evening, Rebecca Grinnals announced the initial details for Engage!09: The Encore. If you couldn't make it to Engage!09 in the Cayman Islands in June, mark your calendars so that you don't miss this next one, which will be in Las Vegas. I can't say enough about these conferences or Rebecca, so make it a priority to go! You can read more information on Engage!09: The Encore on Rebecca's blog.

engage 09 the encore

Wednesday, July 29, 2009

Wedding Blogs and Exclusivity

As the wedding blogging industry becomes more competitive, more and more blogs are requesting exclusivity to the photos and content you provide for them.  Some are even going as far as to request that you provide them the content first before even posting to your own blog or website.

From the business perspective of the blogger, I get it.  They are trying to grow their blog as a business and need original content in order to keep readers coming back and to keep advertisers (and their advertising dollars) happy.  I really don't think there is anything wrong with agreeing to some of the exclusive terms that wedding blogs request.

That said, before you agree to anything, be sure to think through each request critically.  After all, you run a business, too.  It is perfectly acceptable for you to say "hey, I really want to help you out, but what's in it for me?". The answer, "exposure on the best wedding blog in the world" is not enough.

There is only one thing in the wedding industry that never lies: the math.  So, take the numbers into consideration when you're making your decision as to where to publish your content:

If you are providing content to a blog in order to gain exposure and drive traffic to your site, then it's important to monitor the actual click-throughs that particular wedding blog is sending your way. Do not depend on the numbers the wedding blog provides you (if they do), be sure to have your own metrics in place so you can see the unbiased results for yourself.  Google Analytics is free to use and easily allows you to track which sites are sending you traffic and from which specific blog posts or pages.

Be very careful not to fall into the 'bigger is better' mindset. Just because one wedding blog may receive more unique visitors than another wedding blog doesn't necessarily mean it will generate as much traffic or exposure for you.  There are several wedding blogs that are smaller in numbers but have a fiercely loyal following.  Several wedding photographers have shared that these smaller blogs actually generate more traffic for them than some of the larger ones. 

At the end of the day, you have to put your business first (Sean Low has a good post about this here). If a wedding blog's business model is dependent on other people for their content because they're not producing original content of their own, that is not your problem.  If giving a blog exclusivity to YOUR work is going to hurt your business rather than help it, then don't do it. 

Sunday, July 26, 2009

Splendid Sundays Volume 3

A handful of splendid finds and interesting tidbits from around the world wide web:

*Is social media just a fad and waste of time for business owners? New study finds correlation behind social media and financial success.

*A list of insights a journalist has picked up along his way in life.  My faves from his list? Numbers 17, 21, 22 and 46.  I'll share a list of my own life insights later this week. 

*Have you ever been in the middle of an antique flea market and been randomly inspired for an event design or project by the color of some tchotchke you came across? Except that the price tag was about $4700 which you were not going to spend just to be able to match the perfect hue for your client.  Well, there are two free iphone apps that allow you to take a photo and then they'll match the color for you.  Like you really needed one more excuse to ditch your crackberry for a superior phone. Check out the Color Snap app here and the Think Ink app here. Thanks to Caroline from Paloma's Nest, Kelly Ashworth, and Elizabeth Hafner for twittering about them this week. 

*Guy Kawasaki wrote a guest post for the Mint blog (another free product that is awesome) called 10 Questions to Ask Before You Join a Startup. While you may not be joining a startup, questions 9 and 10 on his list are applicable to anyone in business no matter where you're at. Take a couple of minutes to answer those two questions for your own business. You may be surprised at your answers.

*A couple months ago I asked a question on twitter: what is most misunderstood about you?  I shared that because of my writing, many people assume I am super outgoing, which is not the case since I am actually quite introverted.  Not surprisingly, many people on twitter replied that people assumed the same about them.  As a result of that conversation, someone emailed me this article: Caring For Your Introvert.  It's a bit tongue-in-cheek but oh so true.  If you are an extrovert, this may help explain the puzzling behavior of your introverted colleagues.  If you're an introvert, then rest assured knowing that not all of us think you are a snob. 

What splendid finds do you have?

Saturday, July 25, 2009

Is Ghost Blogging An Acceptable Practice or Public Deception?

When reading a newspaper article with quotes or watching an interview on your local TV news affiliate, there’s no expectation of interacting with the person being interviewed. It’s passive. Not so in social media. People engage with the tools because they want to connect with people. If you don’t tell people that in fact an outside party is blogging on your behalf, then your social media efforts are a sham. And when you’re found out, you will lose trust.
- David Mullen

I think ghost blogging makes sense to many companies. Many CEOs do not have the time to blog. Even more important, not everyone has the skill to write a successful blog, nor the ability to communicate his/her ideas clearly.
- Khalid Saleh

Your thoughts?

Friday, July 24, 2009

3 Must-Have Elements for Your Blog Design

When you are hiring a blog designer, here are three things to keep in mind as you collaborate on what your blog will look like and how it will function.  While it is important for your blog to be aesthetically pleasing, it is also important for it to be findable in search engines under every day search terms that your clients will use.

A Working RSS Feed at the Top of the Page
The RSS feed is what allows readers to subscribe to your blog so that they can easily receive updates via email, Google Reader, or another reader.  Your RSS feed should be at the TOP of your blog, not buried at the bottom of the page or at the bottom of your sidebar. It's okay if it's at the bottom, but only if that is not the sole place it appears.

I recommend setting up your feed through Feedburner and not using the general feed your blog will give you.  There are other feed services out there, but I prefer Feedburner because it offers a simple-to-use automated email delivery subscription service (for example, everyone who has subscribed to Think Splendid via email receives an email each morning with the most recent blog updates and I don't have to do a thing to make that happen except write the posts). I also like it because it was recently purchased by Google and I love them about as much as I love Apple products and good coffee. 

Post Title Permalinks with the Keywords In Them
When you click on the permalink or title for a blog post to pull up its own page, it should have the words in the post's title incorporated so that it looks similar to this:
http://www.thinksplendid.com/2009/07/how-social-media-forces-you-to-be-more.html

If your post links currently look similar to the link below, the coding on your blog needs to be fixed so that it looks like the above example:
http://www.thinksplendid.com/index.cfm?postID=627

Search engines give more weight to keywords in the title link, so make sure that yours are coded properly!

Your Previous Blog's Posts
If you are designing a new blog and are switching to a Wordpress.org (not .com) platform (which I recommend as it is hands down the most powerful blogging platform available), make sure to migrate all your old blog's posts over to the new one.  Wordpress has a plug-in that makes this process relatively simple and painfree.  This will give your current blog more data for the search engines to crawl, and more importantly it keeps your traffic consolidated to one site, which is important for tracking and analytics. 

If your blog designer insists that any of these are not important, hire a new one. After all, if your blog is pretty but it doesn't come up until page 60 on Google, does it really matter?

What are some other must-have elements you would recommend for a blog?

Wednesday, July 22, 2009

Business Cards and Thank You Notes

I once read somewhere - and I can't remember which book or author, unfortunately - that including your business card with a thank you note you send someone is not a wise thing to do. I always thought this was a little far-fetched. Why not put that little piece of marketing in there? What's the harm, really? 

Over the past few months I've received several thank you notes from other wedding professionals, some with business cards included and some without. Turns out that author was right: the notes that included the business cards felt less valuable and disingenuous. They didn't carry the same weight because they came with the unspoken message of "I am only sending you this thank you note so I can put my business card and company information in front of you one last time".  Unfortunately, whether that was the sender's intent or not doesn't really matter; it's still the way it came across.

Next time you send a thank you card or just a hand-written note in general, omit your business card.  Say thank you simply to say thank you.  No "what's in it for me" or strings attached.

Tuesday, July 21, 2009

Tips on Advertising Your Business

If you're new or newish to the Think Splendid blog, or just want to revisit some great advice on advertising as a business owner, be sure to check out the two posts below by guest expert Saundra Hadley:

How to Understand Your Advertising Options - Part 1

How to Understand Your Advertising Options - Part 2

Also, be sure to check out Saundra's new site and follow her on Twitter for more great advice on selling in the wedding industry.

If you're considering advertising on blogs, check out Reading Website Statistics Properly as well as the recent post, Blog Advertising and Unique Visitors.

What kind of advertising do you do?

Monday, July 20, 2009

How Social Media Forces You To Be More Creative

Some wedding professionals aren't afraid to blog because their ideas will get stolen; they're afraid to blog because they are scared that their clients will see that they've used those same ideas before.

It's easy to convince a bride that your creative idea for a guest book table is fun, fresh and unique. It's easy to tell her that you've created it just for her.  And as long as you keep your ideas offline, how would she know?  All it takes is for a former bride to post her wedding on Facebook and suddenly your current bride is seeing, via six degrees of separation, her "custom" wedding design already done at someone else's wedding.

If a couple is paying you to come up with a new idea, then it needs to be a new idea, not an idea you've been recycling for two years and hoping they never find out. As business strategist Gary Hamel says, "if customer ignorance is a profit center for you, you have a problem".

Putting your ideas out into the world online not only allows you to set a trend and claim the idea as yours first, but it also forces you to be more creative, to think up new ideas, to push your designs further. It will make your work more difficult. It will make your work better.

There are some things that should not be shared online until they're ready (true proprietary information and certain projects related to pending patents and trademarks come to mind), but there are plenty of ideas that should.  If you have a truly creative idea, put it out there. Then go invent a new one.

Sunday, July 19, 2009

Earlybird Rate for Los Angeles Workshop + News

Just a reminder that the early bird registration for the Los Angeles workshop at Shade Hotel in Manhattan Beach ends tomorrow (Monday). Sign up now to get the lower rate!

The Las Vegas workshop is this Wednesday, and registration will close on Tuesday. You can sign up for the Vegas class here.

If you're on the east coast, you can sign up for our Norfolk, Virginia class here.

We are still finalizing details for San Diego and Dallas. These are the last five workshops and I don't have plans to offer them again next year.  If you'd like to come and missed getting to one of the other fifteen classes, these are the ones to sign up for.  Hope to see you there!

Splendid Sundays Volume 2

A handful of splendid finds and interesting tidbits from around the world wide web:

Still my favorite post by Seth Godin. Where do you fall on this scale? What things can you do or thought patterns can you change so that you can live more in the generous and calm quadrant?

25 Signs You've Got a Strong Social Media Consultant or Agency. Pay special attention to #20 on that list: "Won’t act as your social media ‘voice’ or ghostwrite for you".  Ghostwriting for social media misses the point and damages your credibility. This applies to both blogging and Twitter.

CEO Michael Hyatt discusses the unproductive questions we ask ourselves and how to make a subtle yet powerful shift in your perspective.

Grace at design*sponge has a great Biz Ladies post on How to Pitch Bloggers. It includes the perspectives of several design bloggers, but applies across the board to any creative-industry, in my opinion.  If you pitch your product or service to wedding bloggers, be sure to read this.

If you're in a design rut, or simply want to be inspired, check out Colour Lovers - a social networking site for creative inspiration. Browse, create and share color palettes, patterns and more.

Do you have any splendid finds to share?

Saturday, July 18, 2009

Advertorial-Based Awards

There seems to be some confusion as to what I meant by the "advertorial-based awards" that I spoke about in this post on social media and ethics.  I wanted to clarify a few things here:

Advertorial-based awards are awards that are only given to people who advertise with a particular publication or group, yet they are promoted as being attainable by any professional in the industry.  For example, several magazines host annual awards open to their local industries, yet year after year, only advertisers win - even when that vendor was up against someone far superior in talent for the same award.

Advertorial-based awards are not the same as awards only open to members of certain groups.  For example, if NACE or a photography organization were to hold a contest amongst members who pay to be a part of those groups, then that is a simply a contest amongst members.  It is not an advertorial-based award.

There is nothing wrong with paying to be a member of an organization and there is nothing wrong with those organizations hosting competitions among members.  After all, you can't win a Girl Scout award if you aren't a Girl Scout and those awards are rightly not available to non-members. 

Friday, July 17, 2009

Tips for Choosing Your Twitter Name

If you're using Twitter, the username you choose is important. Here are some tips to make it both beneficial for you and easy for others to follow or tweet about you:

Choose a name where all the words can be spelled correctly.  
Twitter limits the amount of characters your username can have, so not everyone's company names always fit.  If you have to omit a letter or two in order to get the name to fit, ex: 'insprd' instead of 'inspired', consider a different name all together.  People will not remember which letter is missing when they type your name and it will result in links that send people to a page that doesn't exist instead of to your Twitter page.

Avoid using an underscore in your name, if possible.
The underscore '_' can be difficult to type in a hurry, especially if people are tweeting from a phone.  Since the point of Twitter is to be able to update on the go, you want to make your name as user-friendly as possible.

Choose a name people can remember easily.
If your company is named after your real name, it's a good idea to make your username consistent with that. Using a nickname can confuse people and make it difficult for them to remember what your Twitter name actually is while typing.

Real Name vs. Business Name
If you are twittering for business, it is perfectly fine to use your real name as your username.  It is also perfecly acceptable to not use your real name and to use your business name instead.  For example, I use my company's tagline as my username: @thinksplendidSplendid Communications is too long to fit.  Also, I don't use my real name because Liene is always misspelled (and mispronounced: it's Lynn, in case you were wondering) and I don't plan on keeping my last name when I get married, so that is not something I want to actively brand.

Tip: if you need to change your Twitter username, you can do so in the settings tab, without changing your account. Your followers and the people you're following will remain intact with the new name.

Are you on Twitter? How did you select your username?

Thursday, July 16, 2009

Golf Event for Midwest Wedding Professionals

If you're a wedding or event professional in the Midwest, here's an event that helps a good cause (proceeds benefit Pink Initiative) and lets you network with other professionals in a fun way.  If you're not a golfer, not to worry - the barbeque is open to everyone.  Here's some more information:

Engaging Events and Gerber and Scarpelli Weddings invite you to the Midwest Wedding and Event Professionals

First Annual Charity Golf Outing

Proceeds benefitting the Pink Initiative

Monday, August 17th

Crane's Landing Golf Course
10 Marriott Drive, Lincolnshire, IL

12:30 PM | Shotgun Start
5 PM | BBQ

Support a great cause, play golf, enjoy a BBQ and even win prizes while networking with other wedding and event professionals in the Midwest.

Register Here

For sponsorship information, please contact Ali Phillips | 773.777.2299 Or Kurt Gerber | 312.455.1144



disclosure: I serve on the board of directors for Pink Initiative.

Wednesday, July 15, 2009

How to Get Brides to Read Your Wedding Blog

Editor's Note: This post originally ran in July 2009, and I am reposting it now since the topic of attracting readers is one I've been asked by several people recently. 

If you want brides to read your wedding blog, don't try and sell them anything.  Don't talk about what you can do for them as a wedding professional. Don't talk about your store or your publication. Don't only talk about the products your store carries.

Brides are reading your blog in search of information or inspiration that will help them have a better wedding.  If you make it your goal to help them have the best wedding possible, regardless of whether they hire you or not, the chances of your phone ringing will increase exponentially and you'll find that doors will begin to open to opportunities you never even thought to dream up.

Remember, the world is a bakery that produces fresh opportunities each day.  It's not a fixed pie where everyone has to fight for the last crumb.  You can argue that these are quaint philosophies with no real-world application, but this is largely how I've built my wedding business in a relatively short amount of time.  And it's worked.

Try it out: blog valuable "I should really be charging for this" information three times a week for six months.  At the very least, if it doesn't get your brand a broader audience or more calls, it will have increased your search engine rank, making it easier for other brides to find you on Google later on.

Monday, July 13, 2009

Blog Advertising and Unique Visitors

One of the biggest miscalculations that wedding blogs make is in relation to their unique monthly visitors.  To be fair, I don't think these bloggers are intentionally sharing false information. I find it is more a matter of them not knowing or understanding how to accurately calculate their monthly unique visitors.

I came across a wedding blog promoting itself to advertisers by saying that they receive a certain (and very high) amount of unique monthly visitors. Curious, since I already knew a bit about the site's history, I did some fact-checking and learned that this claim is simply not true.  (In case you are wondering how I know: website traffic statistics are available for public research, not all of them are limited to the owner's analytics.)

Here's where the error is stemming from: many people are assuming that the unique monthly visitor rate is calculated by adding together the daily unique visitor counts for the entire month.  What this fails to take into consideration is the number of return visitors from one day to the next, thus skewing the monthly total. So for example, if Sally visits your blog on Monday and then again on Thursday, she will be counted as a unique visitor in both Monday's and Thursday's stats.  If you are adding all of the daily totals to get your monthly total, then you are counting Sally's visits more than once. 

If you plan on advertising on a wedding blog or bridal website, and reaching a large audience is part of your strategy, don't be afraid to ask the blog owner for some screen shots of their stats or to do some research of your own on a media kit's claims.  It's important to know all the relevant facts before you spend your marketing dollars.

Sunday, July 12, 2009

Email Issue

I learned this morning that emails sent to hello{at}thinksplendid.com have not been arriving.  If you've sent an email recently and have not received a reply, please resend to thesmartplanner{at}gmail.com.

Thank you for your patience and understanding! Hopefully this glitch will be resolved soon. 

Splendid Sundays Volume 1

A handful of Splendid finds and interesting tidbits from around the world wide web:

Do you use Etsy for your business? Here's a helpful tutorial on how to set up Google Analytics for your Etsy account.

If you work in a creative field, be sure to read the Frustration and Frustrations Followup posts on interior designer Vicente Wolf's blog. It's something many of us can relate to. Quote to hang above your desk: "99.9% of the time we never come out the winner when we sell ourselves short because it erodes the respect that we deserve."

PCWorld Magazine agrees with my thoughts on the future of Facebook.  Thanks to Jeannine of Favor Events in Atlanta for passing along this article.

Are you considering expanding your business or service offerings? Read Sean Low's post on determining your next steps.

While you're at it, check out his post on commissions, referral fees and kickbacks.

Do you have any splendid finds this week? Share in the comments section below!

Saturday, July 11, 2009

Ethics, Social Media and Workshops: The Emperor Has No Clothes

With the evolution of social media, it's made it much easier for people to play the smoke and mirrors game, leading you to believe they or their business is one thing when the truth of reality tells a much different story.  This has occurred in almost every industry I can think of, but I want to address it as it relates to the wedding industry. 

If you are going to pay or learn about business from people who are teaching about business, please be sure they can back up what they are talking about.  I don't know about you, but I would much rather learn from someone whose accounting books match what they are teaching.  Money isn't everything, but at the end of the day, it is a very tell-tale sign of how a business is actually doing. 

For example, there are several photographers who are popular in the social media space but who have no weddings on the books.  To make up for that income, they are teaching workshops on how to get more business and how to better brand yourself to get more business.  Yes, people with NO business are teaching others how to get MORE business.  Does that make any sense to you?

To be fair, it's not just wedding photographers who are guilty of this.  Other wedding professionals have begun teaching as well.  Some are good; the majority are not.  Many people have unethically leveraged social media to promote themselves as something they are not.  Their business has no clothes, but as long as they keep lying to the world on their blogs or on Twitter, they hope that no one will notice.  The number of Twitter followers or the number of advertorial-based awards (awards given only to those who advertise with a certain publication or media outlet) are not an indication of the health of someone's business. And if a person's business isn't healthy or making them money, then all they are passing along is business theory. 

Now, I have no problem with wedding professionals teaching workshops or helping others in the industry grow their businesses.  I do that myself with the Blogging Bootcamps.  I have also paid to attend several workshops and conferences from other wedding and business professionals and I have hired business and marketing coaches to help me with my own company.  In my opinion, you can't teach if you're not willing to be taught.  And you shouldn't teach if you can't back it up.

If you are going to hire someone to help you with your business, please choose wisely. Two people I recommend hiring are Sean Low and Rebecca Grinnals.  Both can quantify their claims of success and have consulting options for wedding businesses. There are other good ones out there as well, but I've previously hired both Sean and Rebecca myself and am more than happy to chat with any of you about my experience. 

Friday, July 10, 2009

Unexpected Ways Twitter Can Help Your Business

I am a big proponent of using Twitter to mix both personal (with boundaries of course) and business updates with the view that the ties that bind us together are often found in the dailiness of life.  There are some who argue that wedding professionals and small business owners should keep all Twitter posts business-related or make them solely motivating and inspirational.  If I had subscribed to that perspective I would have missed out on some great opportunities this week. Here is what happened:

When it comes to traveling to the different cities the Blogging Bootcamps are hosted in, I have a routine down. I usually get in the day before so I can get a good night's sleep and in case of any flight delays, not have to worry about running late the morning of the workshop.  This week even that plan was thrown out the window when my connecting flight in Denver wound up canceled after they had a malfunction with one of the plane's parts (and as annoying as that may be, I will also always argue that it is better to discover these things on the tarmac just before take-off than in the air!). 

All of the remaining flights to Austin were full - on every airline - and the flights out the next morning wouldn't get me into Texas until about 11:30 am.  With the workshop scheduled to begin at 9 am, this wasn't an option.  A very helpful desk attendant from United looked up flights to Austin from every city their airline flew out of and there was still nothing available.  By a stroke of serendipity, an earlier flight to Dallas had been delayed for some reason meaning I could still make that flight. The new plan she and I created on the spot was for me to fly to Dallas, rent a car and drive the three hours to Austin.  While not ideal, it was the only option I had at that point (in my mind, canceling the workshop, refunding everyone's money and being out thousands of dollars as a result was never an option - especially considering that some people were coming from out of town and out of state to attend).

So that's the long-ish version of the story.  I made a few twitter updates throughout the afternoon just talking about what was happening.  When I twittered about the new plan, I received a message from Jenna Cole, a wedding photographer in Dallas, offering to delay her departure time from Dallas in order to wait for me.  Her generosity ended up saving me a very expensive car rental (those airport rental desks really have that supply and demand thing down and last minute bookings are not cheap) and a long solo drive in unfamiliar territory (have you all ever experienced the freeway systems in Dallas? I rest my case).  It also saved her from having to make the drive alone and gave us three hours to talk shop and chat about life. 

My updates were not business-minded nor were they particularly motivating.  They were simply me sharing my experiences.  I had no idea when I tweeted the new plan that Jenna would see it or that she was even planning to make that drive.  As a result of mixing personal updates with business on Twitter, I was able to connect on a personal level with a colleague I had never met prior.  Oftentimes the best opportunities present themselves when our best laid plans go awry and when we've made yourself available to them. Social media has been described by several as an insurance policy, and in my case this week, that is exactly what it proved to be.  It saved me when I needed it, but if I hadn't been participating in a real and authentic way, that wouldn't have been possible.

Monday, July 6, 2009

Tips on Using Facebook for Business

Since last Fall, I have been talking about how Facebook would not be as hugely popular with its original user group by the end of this year as it has been over the past couple of years.  My assertions on this were based on studying the patterns of past social media sites that were widely popular and then not so much in what seemed a matter of minutes.  As you can imagine, this hypothesis has not made me the most popular person in the room as many people who have spent a lot of time focusing their business marketing on Facebook don't want to switch gears so easily.  At Engage!09, someone even remarked that my forecast on the future of this tool during my panel session was "doom and gloom". 

Today, some statistical data was released that shows my predictions are on track.  The largest group of Facebook users now fall between the ages of 35-54.  On top of that, the younger crowds are decreasing.  While some of you may be targeting couples who are older than 35, that is a very niche market within the wedding industry, and the majority of you have clients who are in their twenties and early thirties. 

Facebook was - and still can be - a very useful marketing tool; the danger comes with putting all of your marketing efforts in that one basket, which is what many wedding professionals have done.  If you're on there already, I wouldn't advise jumping ship just because the demographics are changing.  There are still uses that can benefit you.  Here are some ways to use Facebook to your advantage:

*If you have a fanpage or a group, it should drive people to your site and/or blog.  If you have a blog, allow a partial feed into Facebook instead of a full one.  While you can track metrics for your blog visitors and subscribers who read via Google reader, you can only track limited statistical data within Facebook itself.  Allowing a partial feed will bring readers to your site where they can then subscribe and allow you to collect metrics. 

*Use your Facebook page to encourage fans to sign up for your newsletter list.  This gives you a permission-driven database to contact in the future and again, allows you access to the data that if only limited to Facebook, people couldn't see.

*If you have a video or photos that you want to make exclusive to "special fans", post them on your blog under a password protected post (you can create these with a wordpress plug-in).  You can then post the special password to these posts in your newsletters (encouraging people to sign up), or on Twitter, Facebook, etc.  Again, hosting them on your own blog gives you the metrics to track instead of the full data being inaccessible by solely using Facebook.

It may seem as though I am big on being able to track your own metrics and, well, I am.  Some of the best business advice I ever received was to treat your company as though you will eventually sell it, whether you intend to or not.  By acting as though you are going to sell your company, you will constantly seek out ways to add value to your business, making it stronger and more resilient.  By hosting everything on Facebook and not cross-promoting it with your own site or blog, you are building value for them - not for you.  Even if you have name recognition from your fan page, if you can't quantify anything or have the necessary metrics to back it up, it is going to make you a tough sale. 

I will never be the one who says everyone should be on Facebook and/or Twitter or that no one should be on MySpace anymore or that everyone should jump on the bandwagon of the next big thing to come along.  Anyone who tells you those things doesn't understand online media.  It is the conversation, not the tool, that defines social media.  Knowing how to best interact and implement your own business strategy into the medium is what is important.  Social media never has been and never will be one size fits all. 

Wednesday, July 1, 2009

Engage!09 Wedding Business Conference Recap

This past week I spoke at a wedding business conference called Engage!09 in Grand Cayman. I know, my job takes me to really difficult places, but hey, somebody has to do it.  Engage!09 is a conference for wedding professionals who work in the luxury bridal market and brings together the best of the best for education and networking.  As usual, I am terrible at remembering to pull out a camera (or even bring one), so here are some photos of this year's event as seen through the lens of some of the other people there:

Harmony Walton, founder of the Bridal Bar and I in front of the welcome banner Rebecca and Kathryn had arranged to have at the airport as everyone arrived.  Harmony and I only get to see each a couple of times a year, so it was fun being able to catch up with her on our flight from Houston to the islands:

engage 09

On Sunday evening, there was a welcome party on the beach so that everyone could meet and greet before the sessions began on Monday.  The party was designed by the uber talented and incredibly down-to-earth Michelle Rago. It was the perfect mix of chic and casual. Here is part of the set up before:

michelle rago beach wedding engage09

And with people enjoying it. I was so excited when Heather Crabtree and Jennifer Thinnes of Outstanding Occasions (facing the camera) and Teresa Wilson (in pink) from Camelback Flowershop decided to attend this year and it was fun bonding with them and staying up chatting by the pool until 3 am . . . .

engage 09 outstanding occasions camelback flowershop


On Monday I had lunch with Laura Novak, a photographer and brilliant business woman (we've decided it is now our tradition to eat lunch together at every Engage! event) who spoke on a panel on Tuesday and Darcy Miller from Martha Stewart. No photos of our lunch, but here is a shot of Darcy speaking:

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Celebrity Eventiste Marcy Blum spoke on "Everything but the Wedding", but perhaps the most interesting part of her talk was the question and answer session when the topic of kickbacks and commissions came up.  Bottom line: you can make a lot of money taking kickbacks in the short term, but they hurt you in the long run. It's best just to avoid the situation all together.  Sean Low wrote a great post about the compromises wedding professionals may be tempted to make here.

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Here is another shot of Marcy to better show off her yellow stilettos. I have no idea how she walked in heels that high:

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I don't have any photos yet of the second day or of my sessions.  The attendees were split into four groups and rotated to four different sessions, which meant that I, along with my fellow panelists Bee Kim of Weddingbee and Lara Casey of Southern Weddings, spoke four times in a row. It was interesting to see the varying dynamics of each group and how that shaped the questions asked (which were quite different each time).

On Tuesday afternoon we had the afternoon off and what was meant as a short twenty minute swim may have turned into five hours of ocean time chatting with new and old friends. The beach is totally my zen-like happy place and quality time is my love language, so I am so grateful that I was able to have that afternoon to combine both.

That evening, Jo-Anne Brown and her team from Celebrations Ltd turned the main ballroom at the Ritz into an island themed glam party. They used draping to cover the four large chandeliers that would have detracted from the look they were going for and to also create a natural flow in the room for the food stations and lounge areas for everyone to relax in:

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Here is a photo of the lovely Stacey Kane, a photographer from Maine (and the person responsible for all the photos in this post, minus my mediocre iphone shot at the top) and Linda Murray, a fellow Pink Initiative board member:

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Here is a video that Bee Kim from Weddingbee took of cake designer Sylvia Weinstock and Randy Fenoli, from TLC's Say Yes to the Dress fame and fashion director at Kleinfeld Bridal busting a move on the dance floor . . . at the beginning of the night:


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On Wednesday, Sylvia spent about twenty minutes trying to talk me into using match.com because, and I quote, "where else are you going to meet anyone these days? I buy my groceries online from Whole Foods and they deliver them right to my door. You can get anything on the Internet today, even a husband." Thanks, Sylvia, I'll keep that in mind. You can now follow Sylvia and all of her wit and wisdom on Twitter here.

And here are the brains behind the Engage! events - Rebecca Grinnals (right) and Katherine Arce (left) of Engaging Concepts doing introductions on Monday morning:

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These two ladies are quite possibly some of my favorites in the entire industry and I will forever be indebted to their foresight and on a personal note, their faith in me and my vision for my companies.  I owe much of my career thus far to Rebecca as she opened doors for me that would have been near impossible otherwise.  They have shaped much of the wedding industry as we know it today and have done so quietly from behind the scenes (Disney's Fairytale Weddings, anyone? Rebecca co-founded it).  Of anyone in the industry who deserves to have an ego - it's them, and yet they don't.  They are gracious, humble, and are truly people to learn from and admire. If you are a wedding professional and ever have an opportunity to work with them or to attend an Engage! conference, please don't hesitate to do so.  They are worth every penny.



Photos by Stacey Kane; top photo provided by my phone (Stacey better watch out, she may have competition soon); video from Weddingbee