Here are a couple of thoughts I have about this rule and how it ties in with new media:
1. If managing multiple inboxes is slowing you down, it is perfectly acceptable to reply to a Facebook or Twitter business inquiry and ask them to email you instead. I do this in order to keep all of my correspondence organized and in one place.
2. If someone contacts you via a private channel (email, Twitter DM, Facebook private messaging or through a phone call), ALWAYS assume that the information provided is privileged and confidential unless they note otherwise. It is not okay to publicly reply to an email or phone call on Twitter or Facebook and reveal information from those conversations. In this day and age of such open communication, it is still important to respect another company's or client's right to privacy.
This post was originally published in March 2010.
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For millennials, the generation that accounts for more than 83% of today's weddings and the first to grow up with the Internet, technology has done more than give unprecedented access to information; it has physically changed their brains on a microcellular level. What worked in bridal marketing just ten years ago is no longer effective because the way today's engaged couples think is actually different than couples of generations past. In 
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2 comments:
I'm glad to hear someone else thinks that! People reach out to you in the way they feel is best, and it is a courtesy to acknowledge that. I always feel a twinge of annoyance when I call someone, and they respond to me with a text to attempt and have the conversation that way.
Regarding managing multiple inboxes, I use threadsy to keep my @reply tweets, conversations and multiple email accounts all in one place. It will also scroll my twitter and facebook feed together!
It is an incredible tool that helps keep me focused. It's totally free- I highly recommend it!
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