On PerspectiveFriday, July 02, 2010
I was once on a flight into Maui and there was some trouble landing because of the wind. The plane would descend and then go back up after the pilot decided that it still wasn't the right time to land. This up/down scenario repeated several times for over an hour.
As you can imagine, many people on the plane were panicking, white knuckles gripping the armrests. Around the fourth or fifth time the plane did its rollercoaster routine, a five year old voice rang out, "wheeeeee."
The entire mood on the plane changed. While the circumstances didn't change, the way people viewed it did. How do you view your business? With fear or a sense of adventure?