A Glass By Any Other Name

Wednesday, July 25, 2012

Some people see the glass as half-full. Some people see it as half-empty. Some see it as twice as large as it needs to be. Some are convinced that the problem is not the size nor the contents but the make, insisting that if only the glass was Riedel everything would be better.

Taking the time to understand where your clients are coming from is more important than ever. Listening is perhaps the most underrated skill in the business world today.

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