A Glass By Any Other Name

Monday, September 05, 2016

Some people see the glass as half-full.
Some people see the glass as half-empty.
Some people see the glass as twice as large as it needs to be.
Some people are convinced that the problem is not the size nor the contents but the make, insisting that if only the glass was Baccarat everything would be better.

Taking the time to understand where your clients are coming from is more important than ever. Listening is perhaps the most underrated skill in the business world today.

Originally published July 2012

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