tag:blogger.com,1999:blog-2570333021319048714.post692756569307013550..comments2009-04-14T00:11:04.523-04:00Liene Stevenshttp://www.blogger.com/profile/05812263116830372177noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-2570333021319048714.post-36465266149949395942009-04-13T18:27:00.000-04:002009-04-13T18:27:00.000-04:00Great Post!Lisa Michellehttp://www.blogger.com/profile/15022704222097110270noreply@blogger.comtag:blogger.com,1999:blog-2570333021319048714.post-71168683228007701492009-04-12T23:53:00.000-04:002009-04-12T23:53:00.000-04:00Fabulous stuff. Thanks for sharing. I agree about policy. Some times people an get so caught up in it.Celestehttp://www.blogger.com/profile/02138932858390580790noreply@blogger.comtag:blogger.com,1999:blog-2570333021319048714.post-44812652182760374312009-04-12T18:18:00.000-04:002009-04-12T18:18:00.000-04:00This is definitely one of my very favorite blog posts ever! I agree with every last word and wish more vendors in this industry shared these views/practices.<BR/>Thanks for the reminder that we are the ones that should be accommodating to our clients...NOT the other way around!Kellyhttp://www.blogger.com/profile/09780821987557686077noreply@blogger.comtag:blogger.com,1999:blog-2570333021319048714.post-24267594420543521962009-04-12T15:23:00.000-04:002009-04-12T15:23:00.000-04:00Great post! I see it often "when it is more important to be right." Sometimes it is a matter of putting your ego aside and remember the customer is always right. Ask Nordstom.Angie VanDaelehttp://www.blogger.com/profile/05882476151297505782noreply@blogger.comtag:blogger.com,1999:blog-2570333021319048714.post-55150745724226340462009-04-12T10:55:00.000-04:002009-04-12T10:55:00.000-04:00Great post. I see many in this industry who have so many rules that they think protect them, but really make it seem as though they no longer enjoy what they do.<BR/><BR/>We have said no, when we should have said yes and vice versa. But we still strive to, and reap the rewards when we get it right!ishahttp://www.blogger.com/profile/00592269671905034697noreply@blogger.comtag:blogger.com,1999:blog-2570333021319048714.post-31969226396240136582009-04-11T22:27:00.000-04:002009-04-11T22:27:00.000-04:00I think this is where your gut instinct comes in - after all, your instinct is probably what got your to start your business to begin with. I have policies that I generally stick with, but I often make exceptions depending on the situation. I say no when it would potentially hurt my business's reputation or when my instinct tells me I am being taken advantage of.Bella Signature Designhttp://www.blogger.com/profile/15121260217044467270noreply@blogger.com