Saturday, May 18, 2013

Tuesday, May 14, 2013

When Brands Derail

When brands go off course, it's usually not because of one circumstance that can be pinpointed. Instead, it's a slippery slope of seemingly minor decisions and inconsequential actions. A cranky reply here, an apathetic "good enough" there -- all of these add up over time.

The math associated is where it turns unfair, because instead of adding up one by one, it functions like compound interest. Out of nowhere a major, brand-threatening problem appears, but in reality it was there all along, growing exponentially larger under an unfocused eye.

The converse is true as well: seemingly minor decisions and inconsequential actions -- done well, done right -- multiply quickly. The math here is the same, but this time it's what your competition calls your "lucky break."


Saturday, May 11, 2013

Friday, May 10, 2013

Relax, It's Just Another Generation

By now you've probably seen this week's cover of Time Magazine focused on the millennial generation, with a less than flattering name for them:

time millennials cover may 2013

Hating on the generation coming of age is nothing new. Here's Time magazine's cover from July 1990 describing Gen X as having "trouble making decisions ... They have few heroes, no anthems, no style to call their own. They crave entertainment, but their attention span is as short as one zap of a TV dial. They hate yuppies, hippies and druggies. They postpone marriage because they dread divorce." Hmmm. Does that last sentence sound familiar?

time gen x cover july 1990

Time's take on Boomers in a June 1968 issue isn't any less negative, with a cover story pronouncing them, "troubled and troublesome ... with a sober, even tragic view of life."

time boomers cover june 1968

Moral of the story: every generation gets a bad rap from the ones preceding it. All of them turn out okay.